• How do I contact BorderWare Support?
• What are the hours of operations for BorderWare Support?
• I would like to purchase a BorderWare Support contract. Who do I contact?
• Who do I contact to renew my BorderWare Support Contract?
• What am I entitled to receive with a BorderWare Support Contract?
• Does BorderWare provide Product Training?
• Where can I find product manuals and release notes?
• I am having difficulty logging in to the BorderWare Technical Center. Who do I contact to resolve the issue?
• Where can I download new product releases?

How do I contact BorderWare Support?

BorderWare Support can be reached at:
Telephone:
North America: 1-877-814-7900
International: +44 20 8577 1024
Email: support@borderware.com

What are the hours of operations for BorderWare Support?

The BorderWare Support Team is available 24 hours per day, 7 days per week, 365 days per year to customers who have a valid support contract.

I would like to purchase a BorderWare Support contract. Who do I contact?

First year support is included in all product purchases. Some customers purchase 3 to 5 years support packages with their initial purchase. If you need to renew your Support Contract, please see next question "Who do I contact to renew my BorderWare Support Contract?".

Who do I contact to renew my BorderWare Support Contract?

Your BorderWare Support Contract can be renewed by contacting your Authorized BorderWare Reseller/Partner. If you are unsure who the Authorized Reseller/Partner is in your region, please contact BorderWare Sales at sales@borderware.com for assistance.

What am I entitled to receive with a BorderWare Support Contract?

BorderWare Support entitles subscribing customers to:

• 24 x 7 x 365 Technical Support Services via telephone, web and email.
• Hardware warranty on appliances (subject to the terms of the Hardware Warranty)
• Upgraded versions of the licensed software, including software updates and software patches which include fixes and address specific bug or bugs
• Access to restricted and privileged information, news bulletins and security advisories

Does BorderWare provide Product Training?

Yes, BorderWare offers end user and administrator training for customers. See Professional Services & Training for further details.

Where can I find product manuals and release notes?

If you are a BorderWare customer with a valid support contract, you can register to log in to our Technical Center to receive access to all of our technical documentation.

I am having difficulty logging in to the BorderWare Technical Center. Who do I contact to resolve the issue?

Problems logging in to the BorderWare Technical Center should be addressed to customer-care@borderware.com.

How can I obtain an evaluation version of a BorderWare product?

Please complete an Evaluation Request Form. A BorderWare representative will contact you shortly to make arrangements with you.

Where can I download new product releases?

If you are a BorderWare customer with a valid support contract, new product releases for BorderWare Security Platform is available at https://scgate.borderware.com/bsp and SteelGate/Firewall Server is available at https://scgate.borderware.com/fw.